FAQs
TICKET PRE-SALE INFORMATION
I want to get first access to the SYML intimate, acoustic performance celebrating the release of the album. (Show dates below)
5 April - Paris / Le Consulat
7 April – London / Omeara
7 May – Brooklyn / National Sawdust
8 May – Brooklyn / National Sawdust
You need to have pre-ordered the new album Nobody Lives Here through the Official Music Store before 3.00pm GMT on Wednesday 22nd Jan 2025
Or
You need to register for access via the form hosted on the Official Music Store before 3.00pm GMT on Wednesday 22nd Jan 2025
WHEN WILL I GET MY PRESALE ACCESS CODE?
If you purchased an album, or registered via the form, you will receive an email from 6.00pm GMT Wednesday 22nd Jan 2025 containing your presale code, a link to the presale and details of the tour.
WHEN DOES THE PRESALE OPEN?
These emails invite you to purchase tickets in our exclusive presale window, running from Thursday 23rd January 2025
Presale access does not guarantee you tickets; it guarantees your eligibility to access the ticket presale before general release. Please note, due to high demand tickets are extremely limited.
HOW DOES THE CODE WORK?
Each code is only valid for the SYML intimate, acoustic performances
Please keep the email containing your presale link and passcode, ready for the presale.
One code is issued per customer.
HOW DO I REDEEM MY CODE?
Simply follow the link provided in your email, which will take you to a designated presale page.
Please ensure you are entering your passcode into the appropriate box.
I'VE PRE-ORDERED THE ALBUM, BUT I HAVE NOT RECEIVED MY CODE YET, WHY?
You should receive your code from 6PM GMT Wednesday 22nd Jan 2025, please check both your inbox and junk mail folders carefully to locate this email.
If you have not received this code, please contact: support@ceremonyofroses.com
The code, along with all the details will be sent to the email address that you used when making your album purchase.
I'VE ENTERED MY PRE-SALE CODE – BUT IT DOES NOT WORK. WHAT SHOULD I DO?
Presales don’t guarantee you to tickets, but they do give you the chance to book tickets earlier, with fewer people trying to book at the same time. If you are trying to find tickets and the result are "currently not available", that means the presale allocation has sold out.
If you get a code not valid error message – please contact support@ceremonyofroses.com
Please quote your email address, full name and the pre-sale code you were allocated.
I'VE ENTERED MY PRESALE CODE – BUT I’M HAVING ISSUES COMPLETING MY ORDER AT CHECKOUT. WHAT SHOULD I DO?
If you are experiencing an issue completing your order, please get in touch with the ticketing retailer
I’VE PRE-ORDERED THE ALBUM FROM ANOTHER RETAILER, WILL I STILL RECEIVE MY CODE?
In order to qualify for the ticket pre-sale you need to order directly from the Official Music Store.